WIT Email Refresher
Quiz
•
Professional Development
•
Professional Development
•
Medium
Kristian Yves Lovendino
Used 4+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many structured email templates do we currently use in responding to customer queries?
2
3
5
4
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We use generic template if we are obviously at fault.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In compliance to QA, we must not include empathy statement in the Follow Up template.
True
False
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Identify the template below:
Hi _____,
Thank you for getting back to us regarding ________________.
(Insert resolution)
Should you have any questions or queries, please ___________________
Working with you,
Agent name
Position
www.carparts.com
Generic
Complaint
Follow Up
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not a suggested spiel for assurance statement?
walk you through the process of ______
please contact us again for your future car part needs!
we appreciate that you brought this case to our immediate attention
definitely help you with it!
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which template should you use for the customer email below?
Order# JCWAWS349773202 Vin#1GTEK19T34E300109 Current odometer reading 201420
Unknown Customer Concern
Generic
Follow up
Dead End Scenario
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which template should you use for the customer scenario below:
“I need to return item for refund. The prong connector on the item ordered is bigger than the prong connector on my 03 Nissan Pathfinder and won’t fit. Thanks in advance!”
Generic
Complaint
Unknown Customer Scenario
Follow up
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