What is the code that we must use to transfer the call when the costumer wants a limit increase?

• 4064

• 4604

• IACH

• MACV

Which are the steps in order to add an authorized to speak to?

• Reach level 2 of verification, ask the name of the authortized to speak to and the proces that he/she can do then register the authorized to speak to in MACV

• Reach level 2 and transfer the call to authorization department

• Reach level 2 of verification, ask the name of the authortized to speak to and the proces that he/she can do then register the authorized to speak to in MAMM

• Send the OTP, ask the name of the authortized to speak to and the phone number and the proces that he/she can do then register the authorized to speak to in IAED

Can we help an authorized user to close the account?

• TRUE

• FALSE

How many days does it take for a rate reduction to appear on the system?

• Up to 10 business days

• Up to 5 business days

• Up to 90 days

• Up to 60 days

How much is the maximum porcentage to do a cash advance?

• 4% of the full limit

• 2% based on the balance

• 5% of the full limit

• The entire balance

If a costumer calls to do a cycle date change for the 25th of each month, can we help them?

• True

• False

How can we send a good faith letter?

• By mail

• By fax

• By email

• Through the mobile app

Wich letter do we need to change to activate a credit card?

• M ----> Y

• N ----> Y

• Y ----> N

• Y ----> M

Which department do we transfer to when a costumer wants to make a points redemption?

• To the Fraud department

• To the Bankcard security department

• To the Dispute department

• To the Rewards department

What do we must ask in every single call?

• The email adress and phone number

• The adress and credit card number

• The full name and the phone number

• The adress and the phone number