FT Online Assessment

FT Online Assessment

Professional Development

25 Qs

quiz-placeholder

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FT Online Assessment

FT Online Assessment

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Rolan Damasco

Used 42+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Teleperformance DNA is based on:

Welcome, Rapport, Listening, Resolve, Amaze

Welcome, Listen, Engage, Respond, Amaze

Welcome, Listen, Engage, Resolve, Amaze

Welcome, Listen, Respond, Engage, Amaze

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

True or False: Every employee entering the production floor must have the following: • A Teleperformance picture badge that belongs to that individual, hanging around their neck. • All Visitors, regardless of position, place or rank, must be wearing a Teleperformance Visitor badge hanging around their neck when entering Teleperformance sites.

True

False

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

True or False: Only the pc, monitor, headset, mouse/mouse pad, phone unit, purse and bag are allowed at the workstation.

True

False

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the state of Sacramento?

Kings

California

Colorado

Texas

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

How many states are there in USA ?

50

52

54

6.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

What are the components of a NATURAL RESPONSE?

Be Positive

Apology

Empathy

Reassurance

Acknowledgement Statement

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Americans value time. For them, time is money. Based on our discussion, what American value is this?

Equality

Speed

Self Reliance

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