NOCTI PRACTICE QUESTIONS- MARKETING 1-10

Customer service in retail marketing deals primarily with

• completing a benefit package

• understanding the wholesaler’s needs

• meeting the customer’s needs

• getting promoted to manager

When an employee is giving an oral presentation, he/she should speak

• in a monotone voice

• in a low voice

• clearly and confidently

• quickly and urgently

Which items should a person take along to an interview?

• pen, social security card, and resumé

• union card and driver’s license

• personal data sheet and marriage license

• report card, list of references, birth certificate, and a pen

If $7.60 is taken of an item that is priced $18.99, what percentage was taken off?

• 40 percent

• 25 percent

• 50 percent

• 100 percent

Macy's is having a one-day 35% off special. If Sara bought $124.50 worth of items, what would the final bill total after applying the discount of 35%?

• $89.50

• $43.58

• $80.92

• $168.08

Aimee is decorating her new house. She ordered 15 pillows for her house. 1/4 were back-ordered and not delivered. How many pillows did Aimee receive?

• 2

• 4

• 15

• 3

When interviewing for a retail sales position, one should

• wear something distinctive that the interviewer will remember

• choose a solid color outfit

• choose an outfit appropriate for the job

• dress in the latest fashion

Asking the customer for the order is an example of

• cold calling

• completing a thorough needs analysis

• generating sales leads

• closing the sale

The type of media used for an advertisement depends on the

• completing a benefit package

• meeting the customer’s needs

• understanding the wholesaler’s needs

With private labeling, retailers are attempting to

• create exclusivity

• limit customer choices

• drive down prices

• decrease store loyalty