Service Management Training - Quiz

Calculate the number of repair orders need to be opened in a single working day.

Revenue target per technician - 1935

No of Technicians - 12

Month - March 2021 ( Consider no Public Holidays )

Average Revenue Per Repair Order 48 OMR.

• 20

• 21

• 22

• 23

Calculate the number of Technicians required – Actual Number

Bay productivity 2.1

Total Number of Bays 13

Working days 21

Revenue Per RO. 48 OMR

Revenue Target Per Technician 1835 OMR

• 12

• 14

• 15

• 16

Identify this illustration name

• Negative Camber

• Positive Camber

• Negative Caster

• Positive Caster

300/50/R18/92/H - What is the height of the tyre ?

• 50mm

• 150mm

• 150cm

• 50 inch

What will happen if your catalytic converter is going bad?

• Your vehicle will shake upon driving.

• Your engine will turn off or stall upon a complete stop.

• Your vehicle will backfire upon driving.

• Your engine will have a loud ticking sound upon driving.

What will happen if you place the spark plug wires out of original order?

• Your vehicle will backfire upon driving.

• Your vehicle will backfire upon a complete stop.

• Your engine will misfire upon starting.

• Your engine will backfire upon starting.

Blind Spot Warning is an example of Active Safety

• True

• false

What is the correct pattern for torquing a wheel?

• A clockwise Circle

• A Counterclockwise circle

• Random

• A Crisscross pattern

What’s it mean to “turn” a rotor?

• Rotating it on the hub

• Putting it on a brake lathe and removing its imperfections

• To spin the rotor

• To pull an emergency brake turn after doing a brake job

skills refer to the manager's ability to prioritize work, to work efficiently, and to delegate appropriately.

• Technical

• Interpersonal

• Conceptual

• Decision-making

• Time management