Which one of the following is not a reason to have an organisational chart?

• So people know what their duties are

• So people know who they report to

• So people can work out their salary

• So people know who they are responsible for

Which of the following can be assisted by having an organisational chart?

• Efficiency

• Communication

• Responsibility

• Productivity

• Commerce

Which is the most senior role?

• Director

• Manager

• Chief Executive

• Analyst

A span of ....................... describes the number of employees for whom a manager is directly responsible.

Delegation means when a manager does what?

• Passes a task to a subordinate employee

• Achieves sales targets

• Travels to a foreign country to meet customers

• Decides to promote a subordinate employee to a new role

What can never (or should never) be delegated?

• Completion of a task

• Responsibility for a task

• Hard work

• Easy work

• Boring work

Some of the features of a tall organisational hierarchy typically include which of the following?

• Long chain of command

• Quick decision making

• Wide spans of control

• Many layers of hierarchy

• Less stress

Some of the features of a flat organisational hierarchy typically include which of the following?

• Short chain of command

• Quick decision making

• Narrow spans of control

• Few layers of hierarchy

• Less stress

What is delayering?

• Taking longer to complete a process

• Removing one or more layers of management from an organization

• Increasing the levels of hierarchy in an organisational structure

• Promoting successful managers to director level

What are some of the advantages of delayering?

• Reduces communication

• Provides motivation to junior employees

• Increases spans of control for senior managers

• Saves money