Incident Management Policy

A loss event or incident report is a tool that documents any event or risks associated with a business that may or may not adversely affect the company and its assets.

• True

• False

The Incident Management Policy of the bank shall be only applicable to all risk coordinators.

• True

• False

Simple Incident is an event that can be resolved within the business unit.

• True

• False

Major Incident is an event that require escalation procedures to finalize the resolution.

• True

• False

Complex Incident is a large-scale incident that may not come up too often, but when they do hit, organizations need to be prepared to deal with them quickly and efficiently.

• True

• False

Which of the following is responsible for the initial evaluation of the incidents within their business unit.

• Risk Coordinator

• Human Resources Department

• Personnel Discipline Committee

• Risk Management Department

Which is of the following shall be responsible for ensuring that all operational risk issues are properly recorded, assessed, managed, and reported.

• Risk Coordinator

• Human Resources Department

• Personnel Discipline Committee

• Risk Management Department

Which of the following is responsible for reviewing, hearing, and deciding on a matter referred to the committee regarding the reported incidents related to employee infraction/s.

• Risk Coordinator

• Human Resources Department

• Personnel Discipline Committee

• Risk Management Department

Which of the following shall be responsible for imposing disciplinary actions to erring employees based on the bank’s code of conduct.

• Risk Coordinator

• Human Resources Department

• Personnel Discipline Committee

• Risk Management Department

Which of the following shall be responsible for identifying root cause/s and taking corrective and preventive actions promptly.

• Risk Coordinator

• Human Resources Department

• Concerend Business Units

• Risk Management Department