Joseph on the 80/20 Rule-related quality

In the first edition of the Quality Control Handbook, published in the 1950s, Juran's famous words

• ‘there is gold in the mine!

• ‘quality is free’

• ‘fitness for use or purpose’

The Pareto Principle, or the 80/20 rule, states that for many phenomena

• 20% of the result comes from 80% of the effort

• 80% of the result comes from 20% of the effort

• 70% of the result comes from 30% of the effort

Juran believed that 80 per cent of an organization’s quality problems are

• the result of technology controllable defects.

• the result of craftmanship controllable defects.

• the result of management controllable defects.

SQM is a _________based on staff at different levels making their own unique contributions

to quality improvement.

• 3- part process

• 5- part process

• 7-part process

Three-part process in the context of education, Juran mentioned:

• Senior managers and governors , Middle Manager, Non-teaching staff

• Senior managers and governors , Middle Manager, Students

• Senior managers and governors , Middle Manager, Teachers

Juran developed a road map to quality planning, which consists of

• 7 Steps

• 8 Steps

• 9 Steps

In 3-Part process of SQM, Senior managers and governors take the lead in

• quality assurance

• quality management

• quality control

In 3-Part process of SQM, Middle managers—heads of department/faculty—take responsibility for

• quality assurance

• quality control

• quality management

In 3-part process of SQM, teachers operating in teams exercise

• quality management

• quality assurance

• quality control

The Juran Institute, which provides consultancy based on Juran’s principles, preaches a ______________ to

quality planning.

• project-by-project team-solving approach

• programs-by- program team -solving approach

• system-by-system team-solving approach