ST QTM Group 3

This refers to the measure of how effective an organization meets the wants and needs of the customers relative to other organizations that offer similar goods or services.

• marketing

• advertising

• competition

• competitiveness

This is the basic input in an organization’s decision-making process, and central to competitiveness.

• Identifying consumer wants and/or needs

• Price and Quality

• Advertising and promotion

• Identifying consumers necessities

It is the year where companies in Asia began to form Quality Control Circles to establish better interaction among employees and encourage people involvement

• 1982

• 1994

• 1987

• 1980

It means that you can get less for your money than you used to be able to get.

• Productivity

• Exchange Rate

• Tax Rates

• Relative Inflation

It is the year where Asian countries started adopting international standards as a way to ensure effective environmental management.

• 2001

• 2012

• 2000

• 2011

What is the key factor in consumer buying decisions?

• Cost of an Organization’s Output

• Product and Service Design

• Quality

• Service

Their competency and motivation can provide a distinct competitive edge in terms of the ideas they create.

• Secretary

• Supervisors and Workers

• Managers and Workers

• Employees

It refers to materials, workmanship, design, and service.

• Quality

• Inventory

• Resources

• Process

The ability of the organization to quickly deliver existing products/services to a customer after being ordered, and to handle customer complaints quickly.

• Quick Delivery

• Quick Service Delivery

• Effective Customer Service

• Quick Response

It is the measure of output per input.

• Production

• Programming

• Productivity

• Process