BUS1002 Week 4

Measuring performance and taking action to ensure desired results is the essence of the management function of:

• productivity improvement

• controlling

• leading

• organising

• planning

The word 'control' must be used carefully because:

• controlling is an unethical managerial practice that must be concealed

• most employees resent managerial control

• the word has a negative connotation

• few managers actually know what it means

• control is malicious

The purpose of controlling is to:

• motivate employees to work overtime hours

• make sure plans are fulfilled and that actual performance meets or surpasses objectives

• define a plan of action for the organisation

• coordinate resources and task performance

• develop a hierarchy of objectives for lower level managers

Which of the following is the definition of controlling found in the textbook?

• Controlling refers to actions taken to reverse negative behavioural trends of employees

• Controlling is the monitoring of the fiscal results of managerial policies

• Controlling is the management process that separates the clever manager from the dimwitted manager

• Controlling is a process of measuring performance and taking action to ensure desired results

• Controlling is the set of actions that a manager takes to prevent inventory shrinkage

Controlling does all of the following EXCEPT

• make sure that overall direction is consistent with plans

• ensure that objectives and accomplishments of various subgroups of the organisation are consistent with each other

• secure adequate financing for the enterprise

• make sure employees comply with organisational policies

• make sure organisation members act with propriety and respect for each other

The four steps of the control process are: establish objectives and standards; __________; compare results with objectives and standards, and __________.

• Measure actual performance take corrective action as needed

• Develop alternative systems take corrective action as needed

• Revise unmet objectives pay for the losses

• Set new objectives evaluate results

• Measure actual performance continue as before

A(n) __________ is self-contained in its performance-monitoring and correction capabilities.

• open control system

• employee evaluation system

• cybernetic control system

• financial control

• total quality system

Effective planning by managers helps accomplish which step in the control process:

• Measuring actual performance

• Comparing actual performance with objectives and standards

• Establishing performance objectives and standards

• Taking necessary corrective action

• Evaluating the results of corrective action

When a manager divides work up into manageable components and coordinates results to achieve a common purpose, the manager is practising a __________ function.

• leadership

• organising

• strategic planning

• forecasting

• setting objectives

The __________ of the organisation represents the way the organisation is intended to function in terms of jobs, lines of authority and patterns of communication.

• informal structure

• hierarchy or authority

• management chart

• channel outline

• formal structure