QZ - CH 5 Verbal & Nonverbal Communication

Daniel feels sorry for his patient and pities her although he has never had the same experience. This would be described as ____.

• empathy

• nonverbal communication

• verbal communication

• sympathy

There are some places in which death is considered a normal end to the process of living and is accepted peacefully. In other places death may be feared. The best explanation for this is due to ___.

• state

• country

• law

• culture

The sum of a person's values, attitudes and behaviors would be called ___.

• behavior

• values

• character

• prejudices

Classification of people based on a national origin is called ___.

• ethnicity

• stereotyping

• ethnocentrism

• bias

Paula listens as her patient explains her situation. She repeats back to her, "So your foot pain started in the morning and has gotten progressively worse throughout the day." What technique is being used since she repeated exactly what the patient said?

• clarification

• restating

• reflecting

• feedback

Failure to share patient information is referred to as ___.

(*spelling matters here! single word, no caps)

When a workplace or individual has a feeling of cooperation and good communication it is said to have good ___.

• rapport

• risk management

• holistic practice

• confidentiality

____ questions are used to ask the patient for further information to more fully discuss the subject.

• assertive

• defensive

• aggressive

• probing

The largest non-English speaking group in the United States today are the ___.

• Koreans

• Chinese

• Japanese

• Hispanics

What is it called when a patient is evaluated to determine the problems he or she may have?

• burnout

• assessment

• feedback

• clarification