Payment Arrangement

Never log into ____________ to complete the arrangement for the customer.

There is a ________ payment support fee when using reps for assistance.

• $15

• $15 + taxes

• $10

• $10 + taxes

What are scenarios approved for a support fee waiver?

Select all that applies.

• Active Duty Military accounts

• Business and Government accounts

• No Credit Check accounts

• Canceled accounts

Which tools are you allowed to make an arrangement?

Select all that applies.

• Grand Central

• Atlas

• Samson

• Dash

Can unauthorized callers setup a Payment Arrangement?

• Yes

• No

• Depend

Failed arrangement causes possible ________

• Service interruption

• $10 support fee

• free upgrade

• cancellation

Arrangements fail for the following reasons, select the correct one :

• Customer did not pay the support fee.

• Payment arrangement was agreed by the customer.

• Payment was paid twice.

• Payment didn't post on the expected payment date.

If the customer missed to make a payment on the due date of arrangement. What is the best option to avoid interruption?

• Pay the charges within the next 48 hours

• Let the arrangement expire

• Setup a new arrangement