_________is a process that involves seeking the opinions of those involved in the work process.

• budgetary targets

• Feedback

• customer effort

• Scheduling

Feedback on your performance can come from many sources such as:

• Feedback from clients

• Feedback from supervisors

• Feedback from colleagues

• All of the above

Your innovative idea will be evaluated from following perspective:

• The Customer: will they like it?

• The Business Model: will it be profitable for us?

• The Risk: what if it’s a failure? What if it’s a huge success?

• All of the above.

Feedback must:

• focus on behavior rather than the person.

• focus on people, not behaviors

• focus on appearance.

• All of the above

Creativity occurs when an organization

• Encourages exploration

• Discourages exploration

• Stop exploration

• None of the above

To get ideas generated and change encouraged, successful organizations need to look at:

• Developing an acceptance of change

• Encouraging new ideas.

• Accepting failure as a way to success

• All of the above.

Some of the major forces for change within an organisation:

• Technology

• Environment

• Customer needs

• All of the above

Feedback should:

• improve your performance

• bring up new ideas

• discuss alternative options

• All of the above

Based on the feedback, you should select those ideas you feel will

• A. Enhance your performance.

• B. Improve your performance.

• Lower your performance.

• A&B.

Innovative ideas should be subjected to evaluation against information gathered from

• interviews and personal opinions

• documentation

• Observation or meetings.

• all of the above