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1st - 12th Grade
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PROCESSOS
Quiz
•
Professional Development
•
1st - 12th Grade
•
Practice Problem
•
Medium
Danilo Oliveira
Used 1+ times
FREE Resource
Enhance your content in a minute
5 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
ONDE FAZEMOS O REGISTRO DA OCORRÊNCIA?
SALESFORCE
FLEET
BACKOFFICE
ZENDESK
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
SE PODEMOS VERIFICAR A ROTA, SABEMOS QUE O SEGMENTO DO CLIENTE É?
MARKET PLACE
FULL SERVICE
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
QUAL É O PRAZO DE CANCELAMENTO VIGENTE? CARTÃO DE CRÉDITO
ATÉ AS 23:59 DO DIA ATUAL
ATÉ 72h
ATÉ AS 23:59 DO DIA SEGUINTE
ATÉ AS 24 DA ABERTURA DO CASO
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
QUANDO ENVIAMOS O CUPOM DE RETRATAÇÃO?
QUANDO O PROCESSO PEDE
QUANDO O CLIENTE ESTÁ INSATISFEITO
QUANDO EU PRECISO ESTORNAR ALGO
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
EM QUAL SISTEMA IDENTIFICAMOS SE O CLIENTE É POSITIVO OU NEGATIVO?
SALESFORCE
FLEET
BACKOFFICE
ZENDESK
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