Telephonic Conversation

Answer your calls after five or six rings

• True

• False

Communicate with a positive tone of voice

• True

• False

Use a notebook to keep track of conversations and formulate appropriate responses using your notes.

• True

• False

React with anger or get emotional

• True

• False

‘May I put you on hold for a moment?’ shows respect and gives control to your caller.

• True

• False

If you struggle to answer anything, lie to them

• True

• False

Whether you’re reaching out to someone or it’s the other way around, always introduce yourself first

• True

• False

Smiling while speaking on the phone makes a detectable difference in your tone of voice

• True

• False

Interrupt in between the conversation , to prove that you are right

• True

• False

Learn how to handle angry and abusive people.

• True

• False