Telephonic Conversation

Telephonic Conversation

Professional Development

10 Qs

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Assessment

Quiz

Professional Development

Professional Development

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Shabd Seekers

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Answer your calls after five or six rings

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Communicate with a positive tone of voice

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Use a notebook to keep track of conversations and formulate appropriate responses using your notes.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

React with anger or get emotional

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

‘May I put you on hold for a moment?’ shows respect and gives control to your caller.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you struggle to answer anything, lie to them

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Whether you’re reaching out to someone or it’s the other way around, always introduce yourself first

True

False

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