Hospitality & Tourism Chapter 3 Review

Front Office Manager handles all functions of the front office and often supervises a team of workers

• True

• False

Front desk clerks are responsible for providing

• Information

• Requests

• Problem solving

• All of the above

You never get a second chance to make a first impression.

• True

• False

When you are taking a reservation, which of these are the most important pieces of information you will need from your guest?

• Name, why they are at your hotel, what they plan on doing

• Name, dates of arrival/departure, payment method

• Name, what time they need maid service, do they have a car

Your function as a meeting planner is

• Generate additional revenue for the hotel

• Act as a liason between hotel departments and guest

• Create and manage event timeline and all details of the event

• all of the above

Bellhops is a staff member who answers questions, solves problems, and performs the service of a private secretary for a hotel's guests

• True

• False

Concierge is individual who usher arriving guests to their rooms and carry their luggage.

• True

• False

Laundry room attendants are individuals who wash, iron, dry, and fold laundry at a hotel.

• True

• False

Reservations manager does not oversee the reservation function.

• True

• False