Making the Sale

Which of the following is a good transition statement that can lead to closing a sale?

• Are you ready to buy this?

• Do you want to buy this today or come back later?

• Would you like that folded or left on the hanger?

• Are you sure that's the shirt that you want to buy?

Suppose a customer's purchases total $52.14 and the customer give you $60.25. What's the correct change using the fewest number of bills and coins possible?

• 1 $5 bill, 2 $1 bills, 1 dime and 1 penny

• 1 $5 bill, 3 $1 bills, 1 dime and 1 penny

• 1 $5 bill, 3 $1 bills, and 11 pennies

• 1 $5 bill, 2 $1 bills, and 11 pennies

Where are large bills, such as $50's and $100's, typically placed within a cash register?

• In the compartment with the $20's

• In the compartment with the $1's

• Wherever there is the most room

• Below the cash drawer

Approximately what percentage of Americans use a credit or debit card for at least some purchases?

• 80-90%

• 50-60%

• 30-40%

• 10-20%

What should you do if a customer argues that they are owed extra change, you don't think they're right, and they escalate their tone?

• Escalate your tone to match and show you won't back down

• Call a supervisor

• Give the customer the change to avoid a scene

• Call security