Health Science Foundations

nonverbal communication that occurs through conscious or unconscious gestures and movements

• body language

• communication

• electronic health record (EHR)

• etiquette

• facsimile machine (fax)

The key element in communication is speaking clearly.

• True

• False

Which of the following elements must be considered when deciding the best method for delivering a message?

• how many people will receive the message

• whether a written record of the information is needed

• how quickly the receiver needs the information

• all of the above

Which of the following is a good way to improve listening skills and understand a message?

• facing the sender

• avoiding eye contact

• interrupting the speaker

• all of the above

Which of the following is a characteristic of a good listener?

• filling in moments of silence to keep the conversation going

• providing feedback by asking further questions

• turning away from the speaker

• finishing the speaker's sentence

Which of the following is the person to whom the message is directed?

• Sender

• Receiver

• Medium

• Feedback

A medical record ordered by the court to be available during a malpractice case is

• disclosed.

• subpoenaed.

• disclosed only to the judge.

• disclosed only to the jury.

Patient information in the medical record should include

• the date of birth.

• the date of marriage.

• a record of divorces.

• the date of the spouse's birth.

The accepted method of correcting medical record errors is

• erase and write the correction.

• draw a line through the error and write the correction underneath.

• draw a line through the error and write the correction above with the date and initials of the person making the correction.

• erase and write the correction, adding the date and initials of the person making the correction.

HIPAA stands for

• Health Insurance of Privacy Accountability Act

• Health Insurance Patient Account Act

• Health Insurance Portability and Accountability Act