FILI 2

We received a request for a hotel with check-in date in the next 96 hours. The hotel calling hours will start at the end of your shift. The check-in date is imminent and we should Handover the ticket before OOO.

• TRUE

• FALSE

If the client emailed his credit card details to us in ZD, we should raise a POC request to delete the entire email thread.

• TRUE

• FALSE

Booking with children can be confirmed automatically on the TK platform.

• TRUE

• FALSE

With manual bookings, price and availability are not guaranteed which is why they have high priority.

• TRUE

• FALSE

When there is a discrepancy of more than 10% from the original amount approved, we should:

• Book the service and charge the original price to the client. TK will cover the difference.

• Book the service then let the client know the cost was higher and charge the new amount in TD.

• Contact the client and confirm if they are happy to proceed with the new price.

• Escalate the ticket

The [e-mail] mailbox is one of the main sources for the investigation of failed trips.

• TRUE

• FALSE

When handling Failed Trips, we check the status of the VCC if it is not authorized. We use the same VCC to book the failed trip.

• TRUE

• FALSE

The 4-eyes process should be followed every time we make a manual booking.

• TRUE

• FALSE

The customer selects among three options (Don’t contact me / Contact me before confirming any changes / Only contact me if the cost is more than X amount) when they raise a modification request through the manage trip form. This selection has to do with the communication to the requester, not the approver (if applicable).

• TRUE

• FALSE

The approval flows cannot be ignored in any process, including cancellation.

• TRUE

• FALSE