
FILI 2
Authored by Adriano -
Professional Development
Professional Development
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14 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
We received a request for a hotel with check-in date in the next 96 hours. The hotel calling hours will start at the end of your shift. The check-in date is imminent and we should Handover the ticket before OOO.
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the client emailed his credit card details to us in ZD, we should raise a POC request to delete the entire email thread.
TRUE
FALSE
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Booking with children can be confirmed automatically on the TK platform.
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
With manual bookings, price and availability are not guaranteed which is why they have high priority.
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When there is a discrepancy of more than 10% from the original amount approved, we should:
Book the service and charge the original price to the client. TK will cover the difference.
Book the service then let the client know the cost was higher and charge the new amount in TD.
Contact the client and confirm if they are happy to proceed with the new price.
Escalate the ticket
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The trips@travelperk.com mailbox is one of the main sources for the investigation of failed trips.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
When handling Failed Trips, we check the status of the VCC if it is not authorized. We use the same VCC to book the failed trip.
TRUE
FALSE
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