LT Canada Prestige Quiz

What id's do you need to look up the student in Spectrum?

• Order Number

• Apo Id

• Session Id

• School Name

Answer explanation

The session id and order number is what we would use to find the student in Spectrum.

What do we need to make sure for customer information do we need to add every order we make in Spectrum?

• Phone number

• A proof number

• A Package

• Notes

Answer explanation

Phone number: Always make sure to get the customer's phone number. If the package is returned we need that number to contact the customer to reship.

What must the customer provide for us to give them the access code to see the proofs online?

• Apo id

• Portrait Id

• Session Id

• School and Student name

Answer explanation

Session Id: If they cannot provide the session id we would have to have them fill out the image access form.

What should the order channel be when placing an order over the phone?

• Studio

• Lab

• Call Center

• Solo

What are the lab instructions for?

• To add a proof for an extra $15

• To let the lab know to fix something the customer is unhappy with.

• to substitute a sheet for $15

• to give the yearbook pose

Answer explanation

Lab Instructions are to help the lab remove or fix anything the customer is unhappy with.

How do you find the access code?

• By going into spectrum

• By going into OneLab

• By going into Wit tool

• On sales force

Answer explanation

One Lab you can find te access code f the student.

Where do you go to see when an order has shipped on spectrum

• Order Lines

• Shipments

• Notes

• Order Audit

How do you do a name correction?

• change it on Wit tool and in spectrum

• change it in One Lab

• Change it on Solo

• create a SNOW ticket

Where do you go to add promos to an order you are doing over the phone?

• Portrait Enhancements

• View Collection Details

• Order Adjustments and Tax Summary

• Payment information

Where do you go to add shipping?

• Order Lines

• Portrait Enhancements

• Payment Summary

• Order Summary