Brand Knowledge & Service Attitude

d'primahotel was established on

• 2011

• 2014

• 2012

• 2041

Besides d'primahotel, ............. and Roti'O are part of Primajaya Group

PRIMA , in bahasa means.....

• Perfect/ Fit

• Satisfying

• Embodying an charming

• Comforting

Our Vision is to become...

• Become luxury services provider in Indonesia

• Become the biggest Hotel Group in Indonesia

• Become biggest Hotel Chain in Asia

• Become best hotel of the year

Our motto is...

• d'value

  d'location

  d'services

• d'comfort

  d'location

  d'satisfaction

• d'comfort

  d'value

  d'ambience

• d'comfort

  d'value

  d'location

Here is our Team Value and we are proud of it

• Passionate

  Respect

  Innovative

  Motivated

  Authentic

• Passionate

  Respect

  Immersive

  Motivated

  Authentic

• Passionate

  Respect

  Innovative

  Mastered

  Authentic

• Passionate

  Respect

  Innovative

  Motivated

  Awesome

The opening year of first hotel, d'primahotel WTC Mangga Dua

The World is change, our guests nowadays are looking for meaning.

how to get along with it?

• Be the Change

• Offer best room

• Be the One

• Offer best room rate

Below is the correct answer of how we manage EYE CONTACT

• 80% While Speaking

  50% While Listening

• 70% While Listening

  50% While Speaking

• 80% While Listening

  60% While Speaking

• 80% While Listening

  50% While Speaking

Our reaction when BITTER guest hits us

• 1. Show your Shock

  2. Maintain eye contact and listen

  3. Apologize

  4. Silent and wait for the reaction

• 1. Show your Shock

  2. Maintain eye contact and listen

  3. Explain our difficulties

  4. Silent and wait for the reaction

• 1. Show your Shock

  2. Maintain eye contact and listen

  3. Apologize

  4. Silent and report to owner

• 1. Show your Shock

  2. Maintain eye contact and listen

  3. Give Compliments

  4. Silent and wait for the reaction