Management Topic 5 Part 2

_______ refers to the process by which a person's efforts are energized, directed, and sustained toward attaining a goal.

• Motivation

• Leadership

• Effort management

• Need configuration

In Maslow's hierarchy of needs theory, ________ needs form the lowest or foundational step in the hierarchy.

• psychomotor

• physiological

• psychological

• psychographic

McGregor's Theory Y assumes that employees ________.

• have little ambition

• want to avoid responsibility

• enjoy work

• need to be closely controlled to work effectively

According to Herzberg's two-factor theory, which one of the following is a motivator?

• salary

• responsibility

• security

• relationship with supervisors

Temporary workers are often motivated by ________.

• autonomy in their work and flexibility in their schedules

• the opportunity to become regular, full-time employees

• the ability to change assignments frequently

• recognition and responsibility

Flipping burgers at the local drive-thru is Marla's first job. She has no work experience, no marketable skills. Which one of the following would you suggest her manager do to keep Marla motivated to perform at her highest level?

• Pay her more than minimum wage.

• Pair her with a long-term employee to train her in her job tasks.

• Offer her a promotion if she meets specific goals

• Recognize her best performance with public praise.

List FIVE (5) level of needs identified by Maslow.

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Which one of the following describes the leadership style in which a leader tends to centralize authority, dictate work methods, make unilateral decisions, and limit employee participation?

• authoritarian style

• autocratic style

• democratic style

• laissez-faire style

A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, is known as a(n) ________ leader.

• transactional

• directive

• informational

• transformational

Milan will be managing project engineers in 17 countries around the globe. To maximize his chances for success in these widely diverse cultures, Milan should adopt a(n) ________ leadership style.

• transactional

• transformational

• authentic

• participative