End of Course Quiz

What is the reason to engage your boss effectively at work?

• To get promoted faster than the rest

• To gain more attention

• Not to get arrowed to do more work

• To achieve meaningful communication to make work easier

What are the four working styles?

• Comptroller, Adversary, Pessimist, Supporter

• Considerator, Advisor, Pusher, Empathiser

• Controller, Analyser, Promoter, Supporter

• Commander, Advisor, Promoter, Supporter

Someone who likes to take charge, is decisive and results focused.

• Controller

• Analyser

• Promoter

• Supporter

Someone who is thorough, detailed, organised and rational.

• Controller

• Analyser

• Supporter

• Promoter

Someone who speaks to seek support, calms others and listens well.

• Controller

• Analyser

• Promoter

• Supporter

When dealing with a Promoter, you will...

• Compete verbally

• Bring in details

• Listen, acknowledge and look excited

• Correct him/her

How does I.D.E.A Framework help you to do?

• Generate new ideas to talk to boss

• Influence the conversation to achieve a win-win outcome

• Get the boss to speak more

• Listen to get more information

When sharing a narrative (using I.D.E.A. Framework), what should you do?

• Present the hard truth

• Share as a tentative statement to encourage comments

• Speak in a forceful manner to get point across

• Speak in absolute and overstated terms

How would you portray assertiveness? Select the incorrect answer.

• Look confident and stand up straight

• Stand up straight, close to the boss, stare hard

• Smile, and lean in a bit

• Maintain good eye contact, keep a neutral facial expression

When using the STAR Framework to enage the boss, which one is incorrect?

• Describe the situation

• Propose workable solutions to resolve issue

• Identify possible results from proposal

• Ignore stating the desired target to achieve