TQM LESSON 7 QUIZ

It is the enthusiasm, energy level,__________, and amount of creativity that an employee brings to the organization on a daily basis.

• covenant

• decision

• commitment

• commited

Is an approach to improving quality and productivity by involving employees in the quality management process so as to enable the organization to better meet its goals for quality and productivity at all levels.

• individual employee

• employee motivation

• intrinsic motivation

• employee involvement

These are all ways to motivate employees except:

• be a visionary

• self-actualisation

• career

• provide flexibility

2 branches of Motivation Theory

-lowercase only ;))

is the study of understanding what drives a person to work towards a particular goal or outcome. It's relevant to all of society but is especially important to business and management.

• employee theory

• maslow's hierarchy

• employee motivation

• motivation Theory

it happens when you participate in an activity because of a _______ or another form of compensation.

• reward

• recognition

• award

• desire

is the desire to do something even if there isn’t an obvious reward.

• extrinsic motivation

• intrensic motivation

• extrensic motivation

• intrinsic motivation

is the enthusiasm, energy level, commitment, and amount of creativity that an employee brings to the organization on a daily basis.

• customer focus

• employee motivation

• employee satisfaction

• continual improvement

Who presented the Hierarchy of Needs?

• abraham lincoln's

• abraham hicks

• abraham maslow

refers to work structures and processes that allow employees to systematically give their input into decisions that effect their own work.

• employee involvement strategies

• employee involvement

• employee individual

• employee satisfaction