Which of the following is included in GBS+ Quality Strategy?

• Quality Policy & Goals

• Stakeholders

• Quality Framework

• All items are included

What is the objective of GBS+ as mentioned in the Quality Policy & Goals?

• We will be a comprehensive SERVICES provider to Henkel Business and Functions

• We will be a comprehensive SOLUTIONS provider to Henkel Business and Functions

• We will be a comprehensive ACTIONS provider to Henkel Business and Functions

• None of the statements is true

According to the Quality Policy, which of the following should be ensured by everyone in GBS+?

• Full organizational commitment to our Quality Goals

• Constant and consistent reviews of our performance

• Awareness of interested parties and relevant requirements

• All items are included

Which of the following are considered as stakeholders of GBS+?

• Henkel Business Units and Functions

• Suppliers and vendors

• External providers

• All items are considered

Which of the following was introduced in GBS+ with the objective of unifying the approach to Quality within our Operations?

• Quality Manual

• Quality Framework

• Quality Policy

• Quality Goals

The following are the three key areas of the Quality Framework, EXCEPT

• Continuous Improvement

• Performance Management

• Quality Management

• Standards & Tools

Which of the following is a quality element under the Performance Management area of the Quality Framework?

• Efficiencies & Effectiveness

• Demand Management

• Standards & Tools

• E2E Focus

In order for GBS+ to be successful, a great focus is set on the following areas of People & Organization, EXCEPT

• Skillset & Competencies

• Personal Development

• Leadership & Organization

• All items are included

Which GBS+ Culture & Mindset trait pertains to achieving agreed targets and tasks, and keeping deadlines?

• Orientation on results

• Communication

• Teamwork

• Initiative

Which team is steering the Quality & Continuous Improvement within GBS+?

• Global Projects & Quality

• Digital Transformation

• Corporate Communications

• Corporate Audit