Organizational Control and Change

Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?

• a)planning

• b) organizing

• c)structuring

• d)controlling

Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?

• a)feedback control

• b)feedforwrd control

• c) concurrent control

• d)output control

 When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?

• a)concurrent control

• b)bureaucratic control

• c)clan control

• d)feedback control

  In order to anticipate problems before they arise, managers should develop a system for _______ control.

• a)feedforward control

• b)concurrent

• c)Behavior

• d)bureaucratic

When working with suppliers, TechCo provides detailed product specifications to help control the quality of inputs it will receive. This is an example of _______ control.

• a)conversion

• b)concurrent

• c)output

• d)feedforward

During the conversion stage, managers use _______ control to recognize when problems are arising.

• a)feedforward

• b)bureaucratic

• c)concurrent

• d)input

A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of _______ control.

• a)concurrent

• b)bureaucratic

• d)feedforward

• c)feedback

 At the output stage of a production process, _______ is used to detect problems and trigger management action.

• a)feedback control

• b)management by objectives

• c)concurrent control

• d) benchmarking

Control helps managers build competitive advantage.

• true

• false

A control system must be flexible in order to be effective.

• true

• false