CS Leadership Expectations

Merchant Name is Laggy and caused disruption in Agents services. Who should look into it?

• LND

• LEADS

• AUTOMATION

• MS MANAGER

Risk Ops just released a new Ban reason for users that committed Money Laundering using SBV.

• LND

• LEADS

• FS MANAGER

• MS MANAGER

PM for Needle asking whether we can remove the "Check Credit Card Details" Function for L1

• AUTOMATION

• MS MANAGER

• LND

• HEAD OF CS

PM for Member services wants to introduce new customer flow for withdrawal.

• LND

• FS MANAGER

• RESOLUTION TEAM

• HEAD OF CS

PM asks that they need help to launch Mega MCB Project. Needs CS help with the project to help voice in potential gaps.

• LND

• MS MANAGER

• AUTOMATION

• HEAD OF CS

CGM asks for top 10 number of merchant issues for ShopFest 12:12 for MY. He wants the reports.

• QA

• MS MANAGER

• HEAD OF CS

• MY COUNTRY LEAD

PM wants to review the content one of the FAQ articles for SG. Who should he looked for?

• SG Chatbot + SG Country Lead

• SG Agents

• Resolution

• MS Manager

PM for PayLater has a new product release that allows customers to tap and Go. Who should he go to?

• FS MANAGER

• LND

• AUTOMATION

• FS COUNTRY LEADS

CGM for SG asks for NPS Data for their country. SG Lead does not know how to do.

• Head of CS

• SG Lead's Manager

• QA

• LND

Marketing announce the launching of a new online CLO with Mastercard for Hong Kong. Wants VIP service for it's customers.

• MS MANAGER

• HEAD OF CS

• FS MANAGER

• LND