MGT162 CHAPTER 9

MGT162 CHAPTER 9

University

10 Qs

quiz-placeholder

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MGT162 CHAPTER 9

MGT162 CHAPTER 9

Assessment

Quiz

Business

University

Practice Problem

Medium

Created by

IZZATI HANIFAH

Used 79+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who of the following introduced the Fishbone Diagram?

Philip B. Crosby

Kaoru Ishikawa

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

From En Ali perspective as consumer, the degree to which the product or service meets his expectation is called ________________.

Property

Quality

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

How a product looks, feels, tastes and smells is known as ______________.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Supplements to a product’s basic functioning characteristics, such as push start button on a car is called _____________________.

Reliability

Performance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

___________ benchmarking relates to the studying products, processes, or business performance of competitors in the same industry in the aspects of pricing, quality, and technical features.

Process

Product

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Only benchmarking is being used as tools of TQM?

False

True

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To be successful in TQM, all employees must be committed, achieved teamwork excellence and practice the process of continuous improvement.

True

False

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