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Group 6, Chapter 15 Review

Authored by Micah Combs

Professional Development

9th Grade

Used 1+ times

Group 6, Chapter 15 Review
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Closing the sale is... ?

obtaining an agreement to buy from the customer

closing the store with the products inside

what is that again?

discontinuing a product in the store

2.

MULTIPLE SELECT QUESTION

45 sec • 20 pts

What are some examples of buying signals?

facial expressions

comments

body language

walking around more

3.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What does the acronym 'CRM' mean?

Customers, respect, and manger

customer relationship management

im not sure

custom, reality, meaning

4.

OPEN ENDED QUESTION

3 mins • 20 pts

What is suggestion selling?

Evaluate responses using AI:

OFF

5.

MULTIPLE SELECT QUESTION

45 sec • 20 pts

Some examples of suggestion selling is...?

up selling

cross selling

special sales

opportunities

6.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

When a customer is having trouble deciding, what should you do?

take away an item they dislike

convince them to try it out first

suggest another item

tell them to just go for it and buy it

7.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What makes a customer nervous?

Rushing them

not answering a question they asked

changing store hours

being unprepared

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