Policy and Payment Portal

A customer wants a box reimbursement. Where would we process it?

• Miscellaneous in Refunds Module

• Miscellaneous in Charge Module

• Order Items

• Rent to Keep

If a customer cancels their order 25 days before their event what kind of refund can we process?

• Full refund to their card

• No refunds

• 1/2 to card and 1/2 to account credit.

• Account Credit Refund

A customer wants to swap his Peaked Lapel Tuxedo ($149) for the Leopard Velvet Tuxedo ($179). First, we would need to...

• Add Leopard Velvet Tuxedo.

• Issue a refund for the Peak Lapel but do not remove it

• Remove/refund the Peak Lapel Tuxedo.

• Charge the difference.

A customer wants to swap his Tan Suit ($149) for the Navy Suit ($149). We ________.

• Have to charge the difference

• Add the Navy Suit in admin then remove the Tan suit.

• Cancel the order and issue a refund

A customer wants to add a Black Butterfly Bowtie to his order. How do we process it?

• In Payment Portal, charge for the item under Order Items.

• Just add the item in Admin.

• Have the customer check out again on the website

• We do not have bowties

The Rent-to-keep link that was sent to the customer is not working, we can___.

• Let the customer can keep the items for free.

• Waive the AR fee

• Charge RTK in the Payment Portal.

• Have the customer re-rent everything and then not send out the new order.

A customer wants to buy suspenders instead of rent. How do we process it?

• Add it in admin

• Charge through Order Items in the payment portal

• They will have to re-check out a new order on the website.

• Charge through RTK in the payment protal.

The customer needs a 7-day extension to return his rental. How much should we charge?

• $60

• $40

• $20

• It's free

A customer needs a 14-day extension for his rental. How much do we charge?

• $60

• $120

• We need Asset Recovery's approval.

If a customer paid $20 to have their rental pants inseam tailored, how much do we reimburse?

• $20

• $10

• $15