PM - SMART

Through 2020 to 2024 the customer Service team has to score 90% or more in customer satisfaction rate, this is considered

• SMART Objective

• Not a SMART Objective

Also known as management by results (MBR), was first popularized by Peter Drucker in his 1954 book "The Practice of Management"

• MBA

• MBO

• MBC

• MEB

A in SMART acronym refers to

• Agreeableness

• Achievable

• Accountable

• Admire

(MBO) is a personnel management method where managers and employees work together to set, record and monitor goals for a specific period of time

• TRUE

• FALSE

R in SMART acronym refers to

• Ready

• Resilience

• Reform

• Relevant