
Amerisave DISPO
Authored by Empereon Training
Business
Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of disposition should you use when one or more of the following situations happen?
Declines after several attempts
Ineligible property
Does not qualify for financing (low credit score 500)
Another language and not translator
Another provider
Decide not to finance
Call Back
Bogus
Not Interested
Hang up - Done
2.
MATCH QUESTION
45 sec • 1 pt
Match the following:
Schedule a call back
Call Back
Fictious name
Fake lead
Mickey Mouse lead
Duplicate lead
Temp-Temp lead
Hang up - Done
Disconnect the call manually
Dead Calls
When there is no answer at 5x rings
Bogus
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For which scenario can you disposition as "Invalid Number"?
Wrong person / Wrong number
Business not related to lead name / Business recorded call
Wrong number / Number no longer in service
Fax Machine
All the others
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What disposition are you to use when a client requests to be added to the "Do not call list"
DNC
DONE
Call back
Not Interested
5.
DRAG AND DROP QUESTION
1 min • 1 pt
The " (a) " Disposition should be use when you detect that the call was answered by the Google assistant
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