CSR pre

How well do you think your customers respond on your CRS surveys?

• 90-100%

  satisfaction

• 80-90%

  satisfaction

• 70-80% satisfaction

• lower than 70%

When ending a call with a customer who should hang up first?

• The CSR to let the customer know the call is over.

• Let the customer hang up first to ensure all questions are concerns are resolved.

What do you want to take away from this training?

• I am just here to gather all the new information I can

• Tips for relaxing during frustrating calls

• Customer service tips

• I honestly don't feel that I need it

Is it important to smile while talking to customers over the phone?

• No, they cannot see you, so it doesn't matter.

• Yes, there is inflection in your voice when you smile.