Chapter 3: Environment

The view that managers are directly responsible for an organization's success or failure is called the __________________ view of management.

• Omnipotent view

• Agency view

• Sociocultural view 

• Symbolic view

The term external environment refers to factors and forces outside the organization that affect its performance.

• True

• False

The six components of the external environment include Political/Legal, Demographic, Economic, Technological, Sociocultural, and __________________________

•  

  Ecological

• Global

• Commercial

• Trends

Stakeholders in an organization include: 

• Customer

• Suppliers

• Employees

• All of them

Environmental uncertainty refers to the degree of change and complexity in an organization's environment.

• True

• False

The seven dimensions of organizational culture include all of the following except ________________

• Homogeneity

• Aggressiveness

• Stability

• Outcome orientation

• Attention to detail

An organization's culture usually starts with its founders.

• True

• False

New employees learn an organization's culture through all of the following except:

• Stories about the organization

• The organization's job training.

• Rituals

• Material artifacts and symbols

Organizational culture does not significantly affect managerial decision making.

• True

• False

The more employees accept the organization's key values and the greater their commitment to those values, the stronger the organization's culture.

• True

• False