Post test Basic Service Knowledge
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Urutan dalam melayani tamu,
dari tamu datang hingga tamu meninggalkan restoran adalah
Alur Pelayanan
Step Service
Rangkaian Service
Langkah layanan
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tahapan menanyakan resevasi dan jumlah orang termasuk dengan
Greeting Customer
Greeting Customer
Repeat Order
Escorting The Guest
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Merunduk atau membungkuk yaitu sebuah gerakan yang dilakukan setelah ucapan
Omotenashi
Daisuki
Eye to eye
Bowing
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa Derajat Bowing untuk selisih jalan
30 Derajat
15 Derajat
45 Derajat
35 Derajat
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa Derajat Bowing untuk Permintaan maaf
30 Derajat
45 Derajat
15 Derajat
35 Derajat
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saat berkomunikasi dengan customer harus tatap matanya dengan tersenyum kapan di lakukan
saat greeting
saat taking order
saat customer meninggalkan restoran
saat customer complaint
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dilakukan saat Menghindarkan hal-hal berbahaya saat menyajikan makanan
1 way to job
Bowing
Stop Action
eye to eye
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