MGT- Chapter 7

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces affect organizations.

• A) technical

• B) external

• C) managerial

• D) legal

An American mousetrap company called Martha has developed a new type of mousetrap that takes the form of a completely traditional mousetrap that is safer and easier to use. What form of innovation did this company use?

• Incremental innovation

• Management innovation

• Production innovation

• Technical innovation

Consumer tastes and preferences are _____ forces that influence an organization's product line.

• Technical

• Internal

• Managerial

• External

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

• General environmental

• Planned

• Contingency

• Reactive

Unions negotiating for higher wages is an example of a(n) _____ force for change.

• Internal

• Managerial

• External

• Technical

In general, the biggest cause of worker resistance to change is _____.

• Regret

• Satisfaction

• Feelings of loss

• Different perceptions

A change in an organization's culture is an example of change in the area of _____.

• Organization structure

• Information technology

• Work processes

• Organizational control system

Substantive modification to some part of an organization is known as _____.

• Organization synergy

• Organization implementation

• Organization entropy

• Organization change

Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.

• Information technology

• Work sequences

• Operations

• Enterprise resource planning

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.

• Technology and operations

• Social structure

• People

• Task environment