e-Commerce Concepts

What is e-commerce?

• Electronic commerce

• Efficient commerce

• Easy commerce

• Effective commerce

Answer explanation

E-commerce stands for electronic commerce, which refers to the buying and selling of products or services over the internet.

Which of the following is an example of a business-to-consumer (B2C) e-commerce model?

• Amazon

• Alibaba

• PayPal

• eBay

Answer explanation

Amazon is an example of a B2C e-commerce model where businesses sell products directly to individual consumers.

What is the purpose of a shopping cart in an e-commerce website?

• To display product recommendations

• To track customer preferences

• To store selected products for purchase

• To provide customer support

Answer explanation

The shopping cart is used to store selected products for purchase before the customer proceeds to checkout.

The following is a commonly used online payment method in e-commerce EXCEPT?

• Cryptocurrency

• Cash on delivery

• Bank transfer

• Credit card

Answer explanation

COD, Bank Transfer & Credit card are commonly used online payment method where customers provide their card details to make purchases

What does SSL stand for in the context of e-commerce?

• Secure Sales Link

• Secure Socket Layer

• Strong Security Lock

• Safe Shopping Locator

Answer explanation

SSL stands for Secure Socket Layer, a security technology that ensures secure and encrypted communication between a website and a user's browser.

Which e-commerce model involves businesses selling products or services to other businesses?

• B2C

• C2C

• B2B

• C2B

Answer explanation

B2B (business-to-business) e-commerce model involves businesses selling products or services to other businesses.

What is a key advantage of e-commerce for businesses?

• Limited reach to customers

• Increased operational costs

• Global market access

• Inflexible sales process

Answer explanation

A key advantage of e-commerce for businesses is global market access, allowing them to reach customers worldwide.

Which of the following is an example of a customer-to-customer (C2C) e-commerce

• McDonalds

• TMG

• Netflix

• Shopee

Answer explanation

Shopee is an example of a C2C e-commerce platform where individual customers can buy and sell products to each other.

What is dropshipping in the context of e-commerce?

• Selling products directly to consumers

• Shipping products to a central warehouse

• Buying products in bulk and storing them

• Partnering with a supplier to fulfill orders directly to customers

Answer explanation

Dropshipping is a fulfillment method where an e-commerce retailer partners with a supplier who directly ships the products to customers, eliminating the need for inventory storage.

What is a chargeback in e-commerce?

• A discount offered to customers

• A dispute resolution process

• A payment method using digital currency

• A refund requested by the customer from their bank

Answer explanation

A chargeback is a refund requested by the customer from their bank, usually due to a dispute or problem with a transaction.