ITIL 4 DITS Chapter 6-8

ITIL 4 DITS Chapter 6-8

Professional Development

17 Qs

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ITIL 4 DITS Chapter 6-8

ITIL 4 DITS Chapter 6-8

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

James S

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This organization transformation is normally planned when responding to urgent opportunities or threats, moves the organization to the future state all at once for every part of the organization.

large-scale transformation

incremental transformation

merger and acquisition

individual changes

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which describes an organization transformation that keeps the longer term focus, while making short term changes and adjusts according to lessons learned from each project?

large-scale transformation

incremental transformation

individual changes

merger and acquisition

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is not true about mergers and acquisitions?

Alignment of the strategies of each organization

Mapping and alignment practices

Culture will evolve to something between both organization’s starting point

Alignment of separate visions

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

_______ often starts as a self-contained initiative, expanded as success is found and applicability is seen in other parts of the organization.

large-scale transformation

incremental transformation

merger and acquisition

individual changes

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is not an identified reason for measurement activities?

influencing behavior

justifying investments

validating decisions

intervening

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which selection defines examples for productivity metrics?

  1. 1. Percentage of user stories completed in the sprint

  2. 2. Number of days remaining in the current sprint

  3. 3. Volume of in-progress items in the task board

  1. 1. Volume of incidents resolved monthly

  2. 2. Volume of changes processed by the change manager per week

  3. 3. Number of features released per week

  1. 1. Number of defects found per sprint

  2. 2. Availability percentage of the service per month

  3. 3. Number of changes successfully implemented monthly

  1. 1. Inflow of incidents monthly

  2. 2. Outflow of incidents monthly

  3. 3. Average backlog monthly

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which metrics are used to influence future performance?

leading metrics

lagging metrics

inside-out metrics

outside-in metrics

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