Chapter 3

An active process in which two individuals apply all the elements of interpersonal communication (e.g., listening, feedback, positive language) in order to effectively exchange information and ideas.

One of the two primary elements of a two-way conversation. He or she selects a communication channel and then creates and encodes the intended message to the receiver. This starts the communication process.

• Sender

• Receiver

• Message

• Channel

One of the two primary elements of a two-way conversation. The receiver gathers the sender’s message, decodes the message based on his or her interpretation, and then decides how to react to it.

• Sender

• Receiver

• Message

• Encoding

A communication delivered through speech or signals, or in writing.

Term used to describe the method through which people communicate messages. Examples are face to face, telephone, e-mail, written correspondence, and facsimile

The stage in the interpersonal communication process in which the sender decides what message will be sent and how it will be transmitted along with considerations about the receiver.

The stage in the interpersonal communication process in which messages received are analyzed by a receiver in an effort to determine the sender’s intent.

Feedback is one of the most crucial elements of the

two-way communication process. Without it, you have a monologue.

• True

• False

The stage of the interpersonal communication process in which a receiver responds to a sender’s message.

Psychological barriers in the form of personal experiences, lessons learned, societal beliefs, and values through which people process and compare information received to determine its significance.