Business Management Unit 4 AOS 2 Quiz

Which of the following is the most important quality of a leader?

• intelligence

• experience

• emotional intelligence

• physical strength

The low-risk management strategy of incentives could involve... (select all that apply)

• offering promotions

• offer training and development

• encouraging autonomy amongst employees

• eliminating commission

Which is not part of the learning organisation?

• personal mastery

• product differentiation

• shared vision

• team learning

Corporate culture includes the management strategies that are visible (official corporate culture) and those that are invisible (real corporate culture)

• True

• False

Answer explanation

How can imposing strict deadlines be used as a high-risk strategy for managing employee resistance to change?

• by proving employees with the necessary resources and support to meet the deadlines

• by being flexible and open to extending deadlines when necessary

• by encouraging open communication and employee participation in the change process

• by setting unrealistic deadlines and threatening employees with job loss if they are not met

It is important to review _________ so that a business can evaluate the effectiveness of a transformation

• key performance indicators

• effects of suppliers

• policies and procedures

• HR programs

Where a supplier is pressured into changing their practices, this is an example of?

• driving forces

• corporate social responsibility

• business ethics

• decision making

Which relies on openness and honesty and the sharing of responsibility in the workplace

• systems thinking

• personal mastery

• self-esteem

• mental modes

With change of processes, which stakeholder is affected the most?

• employees

• managers

• the public

• competitors

Which is not a strategy for developing corporate culture?

• hiring new staff based off experience

• change of management style

• establish a new management structure

• establish appropriate rituals, rites and celebrations