DPB10063_TOPIC 1

An organization is a

• group of people working together in a structured and coordinated fashion to achieve a set of goals

• set of activities directed at an organization's resources with the aim of achieving organizational goals in an efficient and effective manner

A ________________ is someone whose primary responsibility is to carry out the management process

CEO of Starbuck, CEO of Yahoo! are an example of title for

• first-line managers

• top managers

• middle managers

Management involves the 4 basic functions of

• planning

• organizing

• directing

• controlling

________________ skills are necessary to accomplish or understand the specific kind of work done in an organization and this skill are important for first-line managers.

• conceptual skills

• interpersonal skills

• technical skills

Interpersonal roles is the managerial roles that involve people and other duties that are ceremonial and symbolic in nature. Example of interpersonal roles is

• Spokesperson

• Entrepreneur

• Figurehead

4 major components in systems theory are INPUT, OUTPUT, FEEDBACK and _________________

Quantitative approach emphasizes the use of mathematical methods, statistics and other information tools to aid decision making in order to increase organizational effectiveness. 3 theories of quantitative approach are:-

• management theory

• operations management theory

• management information systems

• contemporary theory

Under decision making roles, the manager will takes corrective action during disputes or crisis, resolve conflict, adopt environment problem and always sensitive to any changes in organization

• Resources allocator

• Disturbance handler

• Negotiator

• Entrepreneur

Management is the process of planning, organizing, leading and controlling the work of organization members and of using all available resources effectively and efficiently to achieve an organization goals

• TRUE

• FALSE