Akulaku asks us the status of a transaction as they received a chargeback request, what ticket type and reason code is it?

• TT: Transaction status checking RC: Partner received chargeback request
• TT: Transaction status checking for partner RC: Partner received chargeback request
• TT: Transaction status checking for end user RC: Partner received chargeback request

Merchant asks why their Kredivo UAT transaction failed. Why and what is the ticket type?

• Because Kredivo UAT transaction will automatically be refunded. Ticket type "activation flow"
• Because Kredivo UAT transaction will automatically be refunded. Ticket type "integration related"
• This is an issue, escalate to L2 Ticket type "unable to create payment"

We escalate to #p-paylater-issues to ask the reason why their Paylater got rejected on Dashboard

• True
• False

Indodana is not available via Payment Link

• True
• False

ShopeePay Later transaction is created using Paylater Charge API

• True
• False