Skills Framework
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Medium
ann tay
Used 3+ times
FREE Resource
Enhance your content in a minute
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the components in Skills Framework?
Sector & Employment Information, Career Pathway, Occupation and Job Roles, Skills and Competencies, Training Programme
Agility and Adaptability, Collaborative, Customer-oriented, Market and Commercial Acumen
Interacting with Others, Thinking critically, Staying Relevant
Marketing Profiling, Regulatory Compliance, Stakeholder Management, Quality Assurance
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is the technical skills and competencies (TSC) for Customer Service Officer (CSO)?
Collaboration
Stakeholder Management
Problem Solving
Communication
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is the Critical Competencies Skills (CCS) for Customer Service Officer?
Communication
Regulatory Compliance
Customer Experience Management
Standard Operating Procedure Development
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Other than CCS - Communication, which are the other CCS for Customer Service Officer?
Problem Solving, Quality Assurance, Regulatory Compliance, Collaboration
User Experience Design, Quality Assurance, Regulatory Compliance, Service Challenges
Problem Solving, Decision Making, Customer Orientation, Collaboration
Business Risk Assessment, Regulatory Compliance, Stakeholder Management, Collaboration
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Under CCS - Communication, which level of proficiency is required for a role as Customer Service Officer?
Advance
Intermediary
Basic
Not required
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Quiz Lesson 3 - Topic F (Risks)
Quiz
•
Professional Development
10 questions
CMTA2 - Effective Communication
Quiz
•
Professional Development
10 questions
Blended Learning
Quiz
•
Professional Development
10 questions
Teaching as a vocation and mission
Quiz
•
Professional Development
10 questions
Olympiad'23 Practice Session Quiz.
Quiz
•
Professional Development
10 questions
Improve your skills in customer relations DM plan Day1
Quiz
•
Professional Development
10 questions
ABC/D INTRODUCTION
Quiz
•
Professional Development
10 questions
QUIZ TRAINING 5R
Quiz
•
Professional Development
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
20 questions
Figurative Language Review
Quiz
•
6th Grade
