Skills Framework

What are the components in Skills Framework?

• Sector & Employment Information, Career Pathway, Occupation and Job Roles, Skills and Competencies, Training Programme

• Agility and Adaptability, Collaborative, Customer-oriented, Market and Commercial Acumen

• Interacting with Others, Thinking critically, Staying Relevant

• Marketing Profiling, Regulatory Compliance, Stakeholder Management, Quality Assurance

Which is the technical skills and competencies (TSC) for Customer Service Officer (CSO)?

• Collaboration

• Stakeholder Management

• Problem Solving

• Communication

Which is the Critical Competencies Skills (CCS) for Customer Service Officer?

• Communication

• Regulatory Compliance

• Customer Experience Management

• Standard Operating Procedure Development

Other than CCS - Communication, which are the other CCS for Customer Service Officer?

• Problem Solving, Quality Assurance, Regulatory Compliance, Collaboration

• User Experience Design, Quality Assurance, Regulatory Compliance, Service Challenges

• Problem Solving, Decision Making, Customer Orientation, Collaboration

• Business Risk Assessment, Regulatory Compliance, Stakeholder Management, Collaboration

Under CCS - Communication, which level of proficiency is required for a role as Customer Service Officer?

• Advance

• Intermediary

• Basic

• Not required