Business English - Meetings, Teamwork, Ethics at Work

Which professional work habits is Leila demonstrating in this scenario?

Leila welcomes changes and is willing to learn new workplace procedures.

• Adaptability

• Organization

• Self-management

Which professional work habit is Ryan demonstrating in this scenario? Ryan always wears a suit and a tie when meeting new clients. He understands the importance of professional

• Attention

• Consistency

• Appearance

What is the term for a person who reports unethical work activities to the authorities? A ______________ is a person who notices an unethical activity in his or her workplace and decides to inform the authorities about it.

Underline or highlight the correct texts in the passage. Mario is an account executive at an advertising agency. Select the two sentences that best demonstrate Mario's self-management skills.

• Mario takes directions from his supervisor and works in harmony with everyone.

• He closely tracks his time and tasks and rarely misses deadlines.

• He's willing to go the extra mile and work longer hours to make sure work gets completed.

• On a regular basis, he's able to complete his assignments without the need of close supervision.

• He also helps his coworkers when they need his support.

Felicia praises a coworker who has won an award, even though the coworker hasn't been very friendly to Felicia in the past. Which key attribute of professional and ethical conduct is Felicia demonstrating?

• loyalty

• consistency

• respectfulness

• responsibility

• reliability

Kevin works in an airline office. He has a habit of visiting social networking sites on his office computer during work hours. Which ethical error is Kevin making?

• falsifying private information

• providing poor customer service

• breaking his employer's confidentiality

• gossiping about his coworkers

• using company resources for personal use

Identify the interpersonal skills demonstrated in this scenario. Belinda gets along well with her coworkers and managers because she doesn't judge people, even when she disagrees with them. She is demonstrating the skill of

• personal space

• respect for diversity

• problem solving

Identify the interpersonal skills demonstrated in this scenario. Harold is always in demand because he takes time to help others when they are struggling to complete a task. He is demonstrating the skill of

• social sensitivity

• active listening

• personal space

Raymond is preparing a presentation for his team. His coworker Fiona notices that the images in the slides don't fit the topic. She knows that Raymond has struggled to understand the topic. What is the most effective communication Fiona could use in this situation?

• Why have you used these pictures in the slides?

• You don't seem to understand the topic.

• I can help you with the images in your presentation.

• If you don't fix this, we'll ask someone who can.

• When do you think you're going to learn?

Juliana is talking to her coworker Steven about a market research project. She tells him that she finds it difficult to understand some English phrases because English isn't her first language. Which response would show Steven's respect for diversity?

• It's easy if you make an effort.

• This is how it is when you join our company.

• I'll help you learn by giving you some books.

• Women always find it hard to learn languages.

• You won't need to use it all that often anyway.