
Sales II - 1.07-1.12
Computers
9th Grade
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A series of choices made by a consumer prior to making a purchase to decide if they want to make a purchase or not refers to...
Buying decisions
E-commerce
Needs
Wants
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the five types of customer buying decisions refers to location, product quality, promotion, brand preference, loyalty, customer service and recommendations?
The need decision: Why should I buy?
The product decision: Which one should I buy?
The place decision: Where should I buy?
The price decision: How much will I pay?
The time decision: When should I buy?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the five types of customer buying decisions refers to the need for additional information, finances, the advantages of purchasing right now and the availability and advantages of credit?
The need decision: Why should I buy?
The product decision: Which one should I buy?
The place decision: Where should I buy?
The price decision: How much will I pay?
The time decision: When should I buy?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An _________ is a doubt or hesitation that a customer has about a product that may prevent the customer from buying.
doubt
worry
objection
argument
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Of the most common customer objections, which one refers to the business or to an employee usually result from negative experiences in the past.
The cost (price)
The product
The right time
The company (place)
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Of the eight methods to convert customer objections into selling points, which one refers to:
trying to correct wrong information or a misunderstanding the customer may have
Show ’em
“Yes, but...”
Toss-it-back
Deny it
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Of the eight methods to convert customer objections into selling points, which one refers to:
converting the customer’s objection into a valid reason for buying (a selling point)
Show ’em
“Yes, but...”
Toss-it-back
Deny it
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