Sesi 11 Manajemen Pemasaran

Sesi 11 Manajemen Pemasaran

University

10 Qs

quiz-placeholder

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Sesi 11 Manajemen Pemasaran

Sesi 11 Manajemen Pemasaran

Assessment

Quiz

Business

University

Practice Problem

Hard

Created by

Beby Putri

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Definisi customer relationship management

Proses membangun dan memelihara hubungan pelanggan

Berhubungan langsung dengan konsumen

Memberikan nilai dan kepuasaan konsumen

Berkomunikasi dengan baik kepada target market

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Berikut ini merupakan tips menjalankan komunikasi yang efektif

Listen your customer persona

Communicate relentlessly

Listen and encourage input

Illustrate through stories

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berikut ini merupakan 3 cara dalam mempengaruhi (influence) orang lain, kecuali

Emotional Appeals

Logical Appeals

Feeling Appeals

Cooperative Appeals

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Hubungkan pesan, goals, atau project anda dengan goals dan value pribadi" kalimat berikut merupakan definisi dari

Logical Appeals

Feelings Appeals

Emotional Appeals

Cooperative Appeals

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Elemen dari sales funnel

Leads

Product

Prospect

Satisfaction

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Pada funnel customer aktivitas apa saja yang dilakukan

  1. Qualify and prioritize your leads

  1. Manage customer relations

Deliver customer satisfactions

Address objections and close the sale

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Pada funnel leads aktivitas apa yang dilakukan

Manage customer relations

Reach out and schedule a meeting

  1. Engage and educate the prospects

  1. Qualify and prioritize your leads

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