IndiaTPM Quiz

Only ______ % of all support calls are resolved through simple break-fix remediation.

• 16%

• 20%

• 32%

• 84%

Can HPE provide support to TPMs in case of any hardware or firmware issues that the end customers face?

• Yes

• No

In case of a downtime, the average hourly downtime costs for a customer can be as high as

• $50k - $100k

• $100k - $200k

• $200k - $500k

• $1M - $5M

The risks of using a Third-Party Maintainer can include:

• Revenue Loss

• Financial Implications

• Productivity

• Damaged Reputation

• All of the above

Engineers working on HPE equipment for end customers but employed with Third Party Maintainers are authorized and trained by HPE.

• True

• False