Customer Service Vocabulary 1 & 2 Quiz

The tendency of some consumers to continue buying the same brand of goods rather than competing brands.

• Brand Loyal

• Competitive

• Empathy

• Restitution

A resource with economic value that an individual, corporation, or country owns or controls with the expectation that it will provide a future benefit

• Rebates

• Assertion

• Assets

• Supply

The restoration of something lost or stolen to its proper owner

• Recompensate

• Rapport

• Rebate

• Restitution

A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.

• Empathy

• Restitution

• Rapport

• Sympathy

Having a relaxed, friendly, or unofficial style, manner, or nature.

• Buying Motive

• Rapport

• Informal

• Perishables

Products that are good only for a specified period of time and then spoil.

• Perishables

• Assets

• Goods

• Services

A written order by a buyer for merchandise or other property specified in the purchase requisition.

• Invoice

• Purchase Order

• Receipt

• Rebate

An understanding of another's feelings.

• Sympathy

• Rapport

• Empathy

• Telepathy

Explains the consumer's desire to purchase particular products.

• Buying Motive

• Purchasing Power

• Demand

• Needs & Wants

To be delicate or elusive 

• Rapport

• Sympathy

• Empathy

• Subtle