Supervisor PKT-2

what reason to be selected  If customer reports 2 issues (Ex: Damage + Miship), for non-returnable category ? 

• None of these

• create a return under Misshipment reason

• create a return under Damage reason

• create a return under Smart pickup override reason

Ramesh raised CMB request for his product return, upon checking product return is in requested status, pending with FRM , what resolution agent should give to him?

• None of the above

• Agents need to inform them that they will get an update with in 24 hrs

•  Agents need to inform them that they will get an update with in 48 hrs

• check the incident and update the customer that "We will get back to you within (TAT visible in SA)

Return cancellation TAT has been revised, extending it from 24 Hrs to ___ Hrs?

• None of these

• 24 Hours

• 48 Hours

• 72 hours

Where can a customer check Offer Handling Fee is applicable only on select credit cards, debit cards and EMI offers?

• 'Price Details' section of the 'Payments' page, after entering the card details.

• Offer description 

• Additional Charges

• None of these 

When can I cancel the item ordered in the Shopsy App?

• Within 24 hours from order placement

• Within 48 hours from order placement

• Whenever the customer wants 

• None of these are correct

What is the first thing need to be checked by consultant if Customer contacts to return the product post the return policy is expired?

• Order History 

•  That first contact was made within policy period for return creation

• Plus membership

• None Of These

Rahul contacted within 5 days of the last return rejection date of his product what action should the consultant take ?

• Politely deny the return request

• Assign the case to the L2 team to validate

• Create a Return

• None Of These

If the customers contact from an Unregistered email ID or Phone number, where should the advisor tag ?

• Policy related 

• Create Incident >>> Generic >>> Spam >>> Unregistered caller >>> CS Voice >>> Solved

• Call drop

• Account related 

Contact is made within 3 days of product delivery and the Customer's issue with the product is Damaged/Defective/Missing/Mis-shipped what will be the tagging ?

• Suggested issues>>Customer return requested>> policy related query >> okay 

• Suggested issues>>Customer return requested>> Select the relevant return reason (only DDMM) and sub-reason>>continue

• Suggested issues>>Customer return requested>> product purchase related >> okay 

• None of the above 

What is tagging for If customer contacts for return status, and return is in requested status, pending with FRM-

• Suggested Issues >> Return Status Related Queries>>Okay>>capture note

• Suggested Issue>>Return related status queries>> Return is pending with FRM

• Suggested issue>>Order status not updated to delivered>>Issue not Resolved

• None of these