Business Essential 3.03 Test

The primary reason the business benefits when salespeople practice good customer relations is that it

• Prevents Customer Objections

• Develops Repeat Customer

• Promotes Quality Service

• Segments the Business Market

A business should strive to build and maintain positive relationships with customers/clients because the quality of these relationships

• Creates Motives

• Influences Benefits

• Stimulates Sales

• Affects Sales

It is easier for employees to develop positive customer/client relations if employees understand that each customer is

• A Possible Problem

• A Unique Individual

• In a hurry

• Likes Others

The human relations element that contributes to success in business is

• Having an easy return policy

• Offering a wide variety of products

• Establishing good customer/client relations

• Offering high quality goods at a low price

Aparna loved the service she received at a local boutique, so she told all of her family, friends, and coworkers about it. As a result, several of those people visited the shop. The store enjoyed a boost in sales because of

• Corporate Culture

• Word of Mouth Promotions

• Etiquette

• Fierce Competition

True or false: All employees make an impact on a business.

• True

• False

• Maybe so

• All of the Above

What should you do if a customer is being difficult or demanding?

• Get Difficult and Demanding to

• Walk Away

• Continue to treat him/her with courtesy and respect.

• Tell the customer that his/her attitude is inappropriate.

Which of the following is a true statement regarding positive customer relations?

• Only big companies can afford them.

• They require planning and work.

• They happen naturally

• They completely depend on technology

Polite behavior; good manners

• Kindness

• Friendliness

• Courtesy

• Respect

The values and ideals that an organization encourages among its

• Culture

• Principles

• Ethics

• Corporate culture